18 set - Italia
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Description
We are looking for a passionate talent to build our customer experience.
Mission
The Store Operations Manager manages daily store operations, keeping inventory accurate and procedures running smoothly to support overall sales goals. Working within a retail excellence environment, this role organizes back-of-house activities, improves inventory efficiency, and serves as the main point of contact between the store team and Headquarters.
Essential Duties and Responsibilities
Inventory Control & Stock Management
Ensure accurate stock movements, traceability, and product security by managing inventory records through internal systems.
Plan cycle counts, manage replenishments and seamlessly support omnichannel operational activities.
Coordinate stock keepers on daily and weekly tasks, optimizing and organizing back-of-house spaces for maximum efficiency.
Business & Store Support
Support staff members and management by coordinating all in-store operational activities that drive sales and client experience.
Monitor operational KPIs, identify process improvements,
and ensure all store operations align strictly with HQ guidelines and procedures.
Maintain continuous collaboration with HQ, actively supporting store launches, special projects, and operational initiatives.
Training
Train and onboard store staff on company tools, digital systems, and established operational procedures.
Health, Safety & Maintenance
Ensure the store is maintained in flawless condition by liaising directly with the company Maintenance Department.
Guarantee compliance with company Health & Safety regulations and standards.
Loss Prevention & Operational Compliance
Ensure compliance with security and loss prevention standards
Manage store operational procedures, including compliance with GDPR and standard operating protocols.
Key Requirements
Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workfo
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