Italian-speaking customer support agent
Pubblicato il 18-09-2026 - Altro in Sondrio
Luogo di lavoro: Sondrio Job Details
Position: Italian-Speaking Customer Support Representative
Location: Greece - Onsite
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required
Salary & Benefits
€1,100 gross/month x 14 salaries
Performance premio up to 10%
Fully paid training from day one
International and multicultural working environment
Career development opportunities
Professional and supportive working environment
Relocation Support
Already living in Greece? You can join the team onsite at the designated office location.
Relocating from another EU country? Full relocation support is provided, including:
EU flight ticket
2 weeks of hotel accommodation
Airport pickup
Real estate agency fee covered
Your Responsibilities
As an Italian-Speaking Customer Support Representative , you will:
Provide professional customer support in Italian via phone, email, and chat
Respond to customer inquiries and resolve account-related issues
Assist customers with platform, product, and service-related questions
Troubleshoot issues and provide effective solutions
Handle customer requests efficiently while maintaining a high level of customer satisfaction
Accurately document customer interactions in CRM and internal systems
Follow established quality and productivity standards
Help customers understand the platform and available features
What We're Looking For
Fluent Italian - C1/C2 level
English B2+ for training and internal communication
Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
Strong communication and interpersonal skills
Customer-focused and empathetic approach
Strong problem-solving and troubleshooting skills
Ability to handle customer inquiries professionally and efficiently
Comfortable using CRM systems, digital tools, and multiple applications