18 set - Belluno
DAINESE
Dainese is the global leader in protective equipment and apparel of excellence for motorcycling and dynamic sports. Headquartered in Vicenza, Italy, the company has a presence in EMEA, APAC and the Americas. Dainese owns three prestigious brands - Dainese, AGV and TCX - which are synonymous with innovation and technical excellence. It is present in 96 countries through a consolidated network of wholesale partners, 45 mono-brand shops and a direct e-commerce channel.
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The Consumer Care Specialist sits in the Digital & E-commerce Department and is required to provide assistance to the digital operations team to ensure high level service towards our consumers globally for any topic related to ecommerce orders, returns, product information and advice, after sales and warranty, product customization, services and reparation or any other request received through our media channels (form, email, chat, phone). Additionally,
he/she will also assist digital operations and accounting activities related to the marketplace business management (Amazon, etc).
YOU WILL BE IN CHARGE OF:
- Manage inbound and outbound emails, calls, chats, directly to/from final consumers from all over the world for any topic related to ecommerce orders, returns, product information and advice, after sales and warranty, services and reparation.
- Ensure that consumers’ inquiries are being responded to in an appropriate and timely manner based on company SLAs.
- Communicate with the logistic and warehouse teams regarding inbound/outbound shipments status
- Communicate with couriers regarding inbound/outbound shipments for any issues reported by our customers
- Communicate with company-owned stores to manage end customers (B2C)
- Analyze any product complaints received and provide the customer with the best solution
- Analyze any paid repair requests and provide the customer with
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