18 set - Pavia
Super Micro Computer
Overview In this role you help build a world-class service organization by installing and supporting data center hardware, servers, and networking gear for customers in the Netherlands. You will work closely with engineering and service teams, perform onsite installations, and troubleshoot hardware/software issues. You'll travel to customer sites and support service tickets to ensure smooth deployments and reliable operation. This position offers a hands-on, customer-facing environment with opportunities to shape service delivery at scale.
Responsabilità
- Perform physical installation, rack and stack, cabling, and network setup for data center hardware.
- Assist and support in deploying server, storage, and network equipment.
- Coordinate with engineering to ensure seamless hardware integration and correct installation per specs.
- Conduct quality checks and validate functionality post-installation.
- Provide first-line technical support to end users via phone, email, and ticketing system; escalate complex issues as needed.
- Participate in hardware break-fix on-site at customer locations and travel as required.
Requisiti fondamentali
- 5 years of experience servicing complex X86 systems in a datacenter
- Bachelor's degree or Dutch MBO4 in Computer Science, Computer Engineering, or Electrical Engineering (or equivalent experience)
- Strong written and verbal English; Dutch is a plus
- Proficiency with Windows and Linux environments
- Some scripting knowledge (Bash, PHP, Python) is a plus
- Solid hardware diagnostics, BIOS/driver/application issue understanding
- Ability to work in dynamic, fast-paced environments; proactive and team-oriented
- Hands-on experience with enterprise-grade server hardware
- Willingness to travel (local and international) and work extended hours/weekends when needed
- clear communication
- team player
- problem-solving orientation
- Windows
- Linux
- scripting (Bash, Python, PHP)
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