18 set - Forte dei Marmi
Horecajob
We are looking for a Resident & Operations Manager for a prestigious independent boutique hotel located in Resistente dei Marmi, Tuscany.
The property is an intimate, high-end hospitality environment where personalised service, attention to detail and a strong sense of place are essential. We are looking for a passionate hotel professional who can combine hands-on operational leadership with commercial awareness and a strong focus on quality. THE ROLE
The Resident & Operations Manager will be a key reference point for both guests and the team, taking responsibility for the smooth daily operation of the property and contributing directly to its commercial and service performance.
The role covers five key areas:
Guest Experience | Operations | People | Booking & Revenue | Quality
Key responsibilities include:
Supervising the booking process, direct enquiries and pre-arrival guest communication
Monitoring occupancy, ADR, RevPAR, pick-up, booking pace, lead time and other key revenue indicators
Working on pricing, availability, distribution channels and revenue optimisation
Developing direct bookings, upselling and ancillary revenue opportunities
Coordinating daily hotel operations and ensuring effective communication between departments
Creating and implementing SOPs, checklists and operational standards
Establishing consistent service standards across Front Office, Housekeeping, Breakfast/F&B; and guest services
Conducting quality controls and internal audits
Monitoring guest satisfaction, reviews, complaints and feedback
Identifying areas for improvement and turning them into concrete operational actions
Recruiting, onboarding, training and coordinating the hotel team, including seasonal staff
Ensuring that service standards are consistently applied throughout the property
Acting as a visible and highly present point of reference for guests and employees
THE IDEAL CANDIDATE
We are looking for a hospitality professional with solid experience in hotel operations, ideally gai
18 set - Chiavari
Acrobatica
18 set - Fonzaso
Greta
18 set - Trento
Car Clinic
18 set - Nola
Demetra Formazione