Customer Experience Manager
Pubblicato il 18-09-2026 - Altro in Amalfi
Descrizione dell'azienda
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica – Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.
The Guest Relation Manager,
reporting at Front office manager, is responsible for ensuring an exceptional guest experience at our 5-star luxury hotel. This key position will serve as the primary point of contact for our guests, ensuring all their needs are met and every aspect of their stay exceeds expectations. The Guest Relation Manager will develop lasting relationships with guests, anticipate their needs, and promptly resolve any issues while maintaining the high standards that define our brand.
Welcome guests upon arrival;
Be available to assist guests throughout their stay, answering questions, resolving problems, and providing information about hotel services and local attractions;
Manage special requests, including room upgrades, restaurant reservations, concierge services, and organizing special events or experiences;
Coordinate with various hotel departments (front desk, housekeeping, food and beverage, spa, etc.)