Omnichannel AI Transformation Project Manager
Pubblicato il 18-09-2026 - Altro in Roma
Within the WW Omnichannel department , based in Rome, we are searching for an Omnichannel AI Transformation Project Manager . Reporting to the Omnichannel Data & AI Manager , the selected candidate will be responsible for orchestrating, delivering, and scaling AI-driven initiatives across eCommerce, Customer Service, Marketplace, and Retail, ensuring AI solutions are translated into concrete business outcomes.
The selected candidate will act as the bridge between business teams, data/AI experts, IT, and markets, ensuring AI use cases are well-defined, delivered on time, adopted by users, and embedded into daily operations.
Key Accountabilities
Lead the end-to-end delivery of AI initiatives across eCommerce, Customer Service, Merchandising, CRM, and Retail, ensuring business value realization and successful adoption.
Translate business opportunities and challenges into prioritized AI use cases with clear KPIs, success criteria, and measurable business outcomes.
Manage and prioritize the AI initiative portfolio within the Omnichannel Data & AI team, balancing business impact,
feasibility, and organizational readiness.
Orchestrate cross-functional teams (Business, Data Science, Analytics, IT) and external partners throughout the project lifecycle from ideation to scale.
Drive AI adoption and change management activities, including stakeholder engagement, communication, training, and embedding solutions into operational workflows.
Act as the key interface between global teams and local markets, supporting rollouts, collecting feedback, and enabling continuous improvement.
Monitor AI solution performance against business KPIs, adoption metrics, and value realization targets, driving iterative enhancements.
Manage project governance, timelines, dependencies, risks, and delivery quality while ensuring alignment with omnichannel strategic roadmaps.
Lead the transition from pilots and proofs of concept to scalable, repeatable AI products integrated into the omnichannel ecosy