18 set - Roma
Msx International
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Are you an automotive fan?
Have you gained experience in a position related to handling warranty cases?
MSX is looking for a proactive Warranty Assessor to join our team in Rome.
The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards, and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.
Main responsibilities:
- Manage day by day warranty claims and/or pre-approval according with daily workload;
- Verify warranty policies and procedures application;
- Check claims integrity;
- Check claims correctness according with Customer systems;
- Address claims control according with Dealer behavior and deficiency;
- Communicate with Customer about cases in analysis;
- KPI results reporting
Working pattern:
- Locati
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