Italian Customer Specialist in Lisbon | Relocation Package

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xnzat

Take Your Customer Service Career to the Next Level

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:
As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

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- Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
- Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.




- Understand customer needs and provide accurate, clear, and relevant information.
- Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
- Support customers in navigating processes, platforms, products, and services.
- Accurately record customer interactions, requests, and resolutions in internal systems.
- Work closely with internal teams to ensure issues are resolved quickly and effectively.
- Identify recurring customer concerns and provide feedback to help improve processes and service quality.
- Stay up to date with company products, services, policies, and procedures through ongoing training. xysqume

Requirements:

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- Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xnzat