18 set - Roma
CIAS Elettronica
CIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since 1974.
Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Our technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites.
Driven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions.
The Role
We are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist.
The role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team. The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally.
Key Responsibilities
Provide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting.
Diagnose technical issues and identify effective solutions for CIAS security systems.
Deliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities.
Provide technical support to the Sales team in Italy and international markets.
Analyze technical specifications, customer requirements, and international project tenders.
Support the Sales department during trade shows, seminars, exhibitions, and technical events.
Work closely with R&D; and Technical Marketing to support product development and market activities.
Contribute to continuous improvement of technical support processes and customer satisfaction.
Professional Requirements
Several years of professional experience in technical service, technical support, field ser
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