Head of Reverse Processing
Pubblicato il 18-09-2026 - Jd.Com in Milano
JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.
Context of the Position
As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.
This position is designed for an analytical,
process-driven Reverse Logistics and Inventory expert. The role demands a professional who can build an end-to-end e-commerce returns processing, grading, and liquidation framework from scratch, turning a traditional cost center into an optimized value-recovery stream.
The Mission & Core Scope
- The Mission: Build, lead, and optimize our dedicated Reverse Processing and Returns department in the Milan region, ensuring rapid item grading, maximum inventory recovery, and minimized liquidation loss.
- The Scope: You will take full operational ownership of the returns processing facility/zone—overseeing customer return intake, product quality grading, WMS inventory reintegration, refurbishment workflows, and local liquidation vendor management.
Crucial Expectations & Performance Targets
To provide a clear understanding of the accountability required, the successful candidate will be evalu