Senior It Service Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xs5nx

Overview
In this role you will lead the IT Service Desk to deliver a high-quality, proactive employee technology experience.
You'll manage a team of ten, drive continuous improvement, and transform the service desk into a scalable, data-driven function.
You'll work to reduce friction and enable colleagues to work efficiently, aligning with the company's growth and international team.
This is a hands-on leadership position in a friendly, supportive environment with a clear impact on everyday tech support.
You will collaborate across teams to shape the global IT service experience.
Retribuzione / Benefits
Up to 70,000 salary
Ability to work 30 days from any EU country
Milan office with hybrid WFH
Diverse, inclusive team environment
Support networks (LGBTIQA+, Women's Networking)
Responsabilità
Lead and evolve the IT Support function and end-to-end employee technology experience
Manage a team of ten IT professionals to deliver high-performing, reliable support




Drive continuous improvement and transform the service desk into a proactive, scalable, data-driven capability
Anticipate needs, reduce friction, and enable colleagues to work efficiently
Collaborate with cross-functional teams and influence stakeholders to align IT services with business goals
Requisiti fondamentali
Strong management and leadership skills
Hands-on service desk management background with in-depth knowledge of service desk operations and best practices
Collaborative and capable of influencing others
Budgeting and procurement forecasting experience
Ability to establish productive KPIs and metrics
Fluent English; Italian language skills are highly desirable
collaboration
influence skills
leadership
IT service management
service desk operations
KPIs and metrics

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xs5nx