16 set - Bardi
Kong
Overview
In this role you will drive enterprise IT efficiency and resolve user incidents with urgency while supporting our cloud environment.
You'll manage the employee IT lifecycle, device enrollment, and access controls across Okta and Google Workspace.
You will govern core collaboration tools, monitor endpoints, and ensure multi-cloud availability.
You work at the intersection of customer service, security operations, and systems administration, making complex environments run smoothly and securely.
Responsabilità
Resolve employee IT requests quickly and maintain SLAs
Categorize and escalate incidents using ITSM frameworks
Troubleshoot Mac, Windows, and mobile device issues
Oversee zero-touch hardware deployment and asset lifecycle with UEM tools like Iru
Configure device compliance, baselines, and patch management
Perform remote lock, wipe, and containment for compromised assets
Administer Slack, Zoom, and other SaaS apps (licensing, integrations, permissions)
Maintain conference room systems and provide AV support for events
Handle onboarding/offboarding and config changes across SaaS apps
Monitor endpoint health and respond to CrowdStrike alerts
Manage user lifecycles, access control, and security policies in Okta
Configure SSO and MFA integrations; conduct access audits
Administer Google Workspace (accounts, security, email routing, device policies)
Support cloud environments (AWS, GCP, Azure); manage IAM roles and security groups
Manage internal DNS records, domain configurations, and certificate renewals
Monitor and troubleshoot network connectivity and escalate major incidents
Create technical documentation and employee self-service guides
Requisiti fondamentali
3+ years in IT support, operations, or systems administration
Hands-on administration with Okta, Google Workspace, Slack, Zoom
Experience managing Mac and Windows endpoints using MDM/UEM tools (Iru, Jamf, Intune)
Familiarity with endpoint security tools like CrowdStrike or similar
Strong ITSM tool experience (Jira Service Management, ServiceNow, Freshservice) and SLAs
Ability to work quickly and prioritize in high-urgency situations
Working knowledge of AWS, GCP, Azure and DNS management
prioritization under pressure
clear communication
cross-functional collaboration
Okta administration
Google Workspace administration
Slack administration
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