18 set - Italia
Loacker Austria
Are you passionate about technology, problem-solving,and delivering excellent user support? Do you enjoy working across different ITdomains while ensuring smooth day-to-day operations? Then you might be theperson we're looking for.
As an IT Operations & Support Specialist,you will play a key role in ensuring the reliability and performance of our ITservices. You will provide advanced support, contribute to operationalexcellence, and collaborate closely with colleagues, external partners, andbusiness users to deliver a seamless IT experience.
Your Responsibilities
- Provide2nd and 3rd level support for IT incidents and service requests
- Troubleshootapplications, networks, and operating systems
- Performmonitoring, patching, backups, and maintenance activities
- Maintainoperational documentation and knowledge base articles
- SupportIT projects and collaborate with internal and external stakeholders
- Provideonsite support and participate in on-call activities when required
- Participate to on-duty-call service
- Performsecurity related activities up to 20% of the total time out of businesshours
Your profile
- Technicalqualification in IT or a comparable field
- Previousexperience in IT Support, Help Desk, or IT Operations
- Strongtroubleshooting and problem-solving skills
- Knowledgeof IT infrastructure, operating systems, and service management practices
- Goodcommunication skills and a service-oriented mindset
- FluentEnglish; German and/or Italian are an advantage
What We Offer
- Aninternational company that cares about people and the planet
- Theopportunity to help build and shape a structured IT Operations environment
- Acollaborative and international working atmosphere
- A companyculture that values innovation, teamwork, and sustainability
- Trainingand development opportunities through the Loacker Academy
- Company cafeteria
In accordance with EU Directive 2023/970 on paytransparency, the starting salary for this position is €37,000 gross per year.Dependin
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