Senior Program Manager, Repair Ops

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ppLime is the largest global shared micromobility business.
We operate shared e-bikes and e-scooters in nearly 30 countries on five continents.
Our mission is to build a future where transportation is shared, affordable and carbon-free.
/p pSince ****, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.
/p pJoin the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.
/p pWhen you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work.
Here are some ways we support and invest in our team: /p pCompetitive salaries, performance-based annual bonus and pre-IPO equity /p pHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps /p pFlexible vacation policies with ample paid holidays tailored to country of residence /p pFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood /p pSupport for retirement and financial goals with unlimited access to financial advisors /p pUnlimited, complimentary use of our vehicles in hundreds of cities around the world /p pProfessional growth opportunities through quarterly learning days and top-tier tools /p pOpportunities to connect across teams and locations to network, socialize and volunteer /p pCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions /p pConsistent recognition of great work through meaningful rewards and career advancements /p pBenefits and perks vary depending on the nature of your employment and country of residence.
Terms and conditions may apply.
/p h3How we Lime /h3 h3bWin together.
/b /h3 pWe're all on this ride, together.
We put the company's interests ahead of our market, and our function.
We speak up, ask difficult questions and suggest solutions for the good of all.
We compete externally, not internally.
/p h3bObsess about our customers.
/b /h3 pWe innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level.
We walk in their shoes and seek new ways to delight them.
/p pWe act as owners.
We succeed by making disciplined investments and smart financial choices.
We recognize that constraints drive creativity.
/p h3bRaise the bar.
/b /h3 pWe consistently deliver top results.
Yesterday's wins are tomorrow's expectations.
We are always innovating to achieve the impossible and set a new precedent.
/p pWe seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better.
We create an inclusive environment where everyone can be themselves.
/p h3bBuild great teams.
/b /h3 pWe develop top talent because they are foundational to Lime's success.
We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.
/p h3bSee clearly, with optimism.
/b /h3 pWe are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.
/p h3bChallenge because we care.
/b /h3 pWe are direct and honest with one another, and seek truth over personal victory.
We lead with curiosity and listen with an open mind.
/p h3bBoldly commit.
/b /h3 pWe encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.
/p h3Our Employee Resource Groups (ERGs) /h3 pFeeling accepted, celebrated,



and supported comes standard when you work at Lime.
Our Employee Resource Groups bring us together based on shared experiences.br/ /p p"We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work." - Wayne Ting, CEO /p h3Location /h3 h3Employment Type /h3 pFull time /p h3Location Type /h3 pHybrid /p h3Department /h3 pOperations /p pAs the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free.
A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.
Learn more at li.me .
/p pLime is hiring a Sr Program Manager, Repair Operations to build and scale the operating system for Repair Operations worldwide.
We're looking for a global transformation leader who can align markets around common operating standards and lead measurable improvements in repair quality, efficiency, and compliance.
This pivotal role brings together continuous improvement, tooling, training, data, and cross-functional execution to build repeatable systems and help teams deliver consistent results at scale.
/p pYou will lead a globally diverse team of project managers in turning complex operational problems into scalable solutions—from diagnosing root causes and testing changes in live operations to validating impact and translating proven practices into global standards.
You will partner closely with Local Operations, Central Operations, Supply Chain, Product, Engineering, Data, and Finance to build alignment, drive adoption, and embed sustainable change across markets.
/p pThis is a hybrid position with a requirement for candidates to reside in Milan to maintain effective collaboration across teams.
/p pbWhat You'll Do: /b /p pOwn the global Repair Operations program, including the priorities, operating model, governance, and change-management approach required to improve performance across markets.
/p pLead and develop the global Repair Operations team, setting priorities, operating standards, and a consistent performance-management approach for a diverse team of project managers.
/p pDesign and scale a common Repair Operations management system, including global standards, operating cadences, performance metrics, and continuous-improvement routines.
/p pDrive operational change across a large, globally distributed organization of repair Operations warehouses and frontline teams.
/p pBuild alignment and adoption across markets by influencing country and market leaders and securing the resources required to implement change.
/p pPartner Knowledge Sharing to own the global Repair Operations training and certification strategy, including role-based curricula, standard work, train-the-trainer programs, certification requirements, and readiness criteria for core repair activities.
/p pOwn the Repair Operations measurement framework and source-of-truth reporting, ensuring that metrics are clearly defined, trusted, actionable, with good frontline visibility, and used consistently by frontline teams and leadership.




/p pOwn the Repair Operations tooling and equipment strategy, including operational requirements, standards, pilots, maintenance, and adoption.
Partner with Product and Engineering to test solutions, validate impact, and scale tools that enable safe, repeatable, high-quality repairs.
/p pCore Performance Metrics /p pThis role will own and be accountable for improving three dimensions of Repair Ops performance: /p pQuality: Successful trips generated from each repair.
/p pEfficiency: High-quality repairs completed per unit of labor and materials input.
/p pCompliance: Adherence to timekeeping, quality-control, required-maintenance, and spare-parts processes.
/p pbAbout You: /b /p pYou have experience driving operational change in a large, globally distributed organization, particularly in repair operations, warehouse operations, fleet operations, or a similar environment.
/p pYou are a global transformation leader who can move from strategy and diagnosis through pilot, rollout, adoption, and measurable results.
/p pYou are passionate about improving processes to raise repair quality and team efficiency.
/p pYou use data to identify opportunities, understand root causes, and measure whether changes are working.
/p pYou can turn complex analysis into a clear, compelling narrative that motivates teams and aligns senior stakeholders.
/p pYou have managed a team, set a high bar for execution, developed talent, and handled performance management effectively.
/p pYou are an effective cross-functional leader who can communicate clearly with frontline operators, peers, stakeholders, and senior leaders and influence with and without direct authority.
/p pYou thrive in ambiguity, bring structure to complex problems, and maintain a strong sense of ownership through execution.
/p pPreferred Experience: /p p7+ years of relevant experience in repair, warehouse, fleet, manufacturing, logistics, supply chain, operations, or program management, including experience leading people in fact-paced, multinational environments and/or complex multi-country or global programs.
/p pExperience with Lean/Kaizen, ISO or comparable quality-management systems, operational audits, and measurable control frameworks.
/p pStrong analytical and operational-planning skills, with comfort working across data, dashboards, and business cases.
/p pExperience partnering with Product, Engineering, Supply Chain, Finance, or Data teams to improve operational systems.
/p pExperience designing training and certification programs for distributed frontline teams and managing tooling and equipment standards, operational pilots, and implementing solutions at scale.
/p pExperience partnering with Supply Chain on spare-parts management, inventory accuracy, and replenishment /p pThe base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate's location and relevant skills and experience.
For roles based in Italy, compensation will also be determined in accordance with the applicable Commercio - Confcommercio, including the relevant classification level and any applicable minimum compensation requirements.
Depending on the position, the total compensation package may also include discretionary annual performance premio opportunities and equity, subject to applicable plan terms and eligibility requirements.
/p p#LI-PD1 /p pLime is proud to be an Equal Opportunity Employer.
We believe different perspectives help us grow and achieve more.
That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
If you require a reasonable accommodation during the application or hiring process, please email for assistance.
/p /p #J-*****-Ljbffr

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