Program Manager, Signavio

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pul liLead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support). /li liOwn the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking). /li liPartner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change. /li liConfigure and maintain platform settings, libraries, templates, process repositories, and user access controls. /li liDesign and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions. /li liDevelop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials. /li liManage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews. /li liMeasure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics). /li liDrive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management. /li liSupervise and coach direct reports and contractors supporting deployments, integrations, and application support. /li /ul h3Requirements /h3 ul liMinimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred /li li8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.



/li liDemonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools). /li liStrong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture. /li liExperience with IT service management and support practices (incident/change/problem management, SLAs). /li liProven ability to engage stakeholders and drive cross-functional change and adoption. /li liExcellent written and verbal communication; experience building training and documentation materials. /li /ul h3Core Competencies /h3 pDemonstrates expertise in leading SaaS deployment and support programs, particularly with Signavio or similar process management platforms. Capable of managing integrations, stakeholder engagement, and driving continuous improvement through effective training and documentation. /p h3Highest-signal resume keywords /h3 ul liSaaS Deployment Leadership /li liSignavio Process Management /li liAPI Integrations /li liIT Service Management /li liStakeholder Engagement /li /ul h3ATS Optimization Keywords /h3 h3Hard Skills /h3 ul liProcess Management /li liIncident Management /li liChange Management /li liRoot Cause Analysis /li liSLA Tracking /li liProcess Modeling /li liUser Access Controls /li liEnterprise Application Architecture /li liTraining Development /li liKPI Measurement /li /ul h3Soft Skills /h3 ul liExcellent Communication /li liCross-Functional Collaboration /li liCoaching and Supervision /li /ul h3Industry Keywords /h3 ul liBusiness Process Mapping /li liProcess Documentation /li liContinuous Improvement /li liUser Enablement /li liVendor Management /li /ul h3Tools Technologies /h3 ul liSignavio /li liERP Systems /li liReporting Tools /li liWebhooks /li /ul /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7xvrrc