Client Advisor - Milan
Pubblicato il 18-09-2026 - Canali in Milano
Canali has been a paradigm of Italian tailored luxury and masculine elegance for over 90 years. Since 1934, it has promoted the values of Made in Italy excellence through its artisanal know-how, creating sartorial masterpieces of extraordinary fit and comfort in a perfect balance of elements that blends culture and history with style and taste.
Position Location
Job Responsability
- Deliver an elevated and memorable in-store experience, embodying Canali’s brand values.
- Build authentic relationships with clients, understanding both expressed and unexpressed needs, and tailoring the experience accordingly
- Act as a trusted style advisor, guiding clients through a refined and personalized selling ceremony
- Develop long-term client relationships through consistent follow-up and after-sales care
- Contribute to the success of the boutique by achieving individual and team performance targets
- Promote and integrate the Made to Measure and MeByCanali services within the client journey
Requirements
- Minimum 3 years of experience in luxury retail or a high-end customer-focused environment
- Strong sensitivity to client experience, with a natural ability to build trust and long-lasting relationships
- Knowledge of Made-to-Measure is considered a strong asset
- Team-oriented mindset combined with a proactive and autonomous approach
- Comfortable with digital tools supporting clientelling and sales activities
- Fluent in English and Italian; additional languages are an advantage
- Understanding of retail operations, including sales processes and stock management
Our selection process is based exclusively on skills, merit and professional aptitude, ensuring a respectful and welcoming work environment for everyone.
Canali strongly values diversity and respects equal opportunities. All our job postings are addressed to candidates of any gender.
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