Customer Care Representative
Pubblicato il 18-09-2026 - Hempel in Genova
Do you have a talent for interacting with customers on behalf of a great organization through various support channels (email, Live Chat, or calls? Do you enjoy being a frontline contact? If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel.
Make an impact and drive improvement
You will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.
In this role you will advise customers regarding processing orders, product shortages, expected delivery dates and price changes. You will play a key role in solving customer's queries and support our sales team to ensure efficient and flawless service.
This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team Lead, Marine and agreeing with a truly exciting team and colleagues from all over the world.
What you can look forward to in this role
- Receiving and processing orders and requests from customers as well as Collecting and analyzing customer feedback.
- Working both with clients and other departments within the organization to ensure that client orders are processed correctly.
- Resolving issues, inquiries, orders, service needs and complaints when suitable or direct to sales representatives and /or technical service areas.
- Providing back-office support to Sales Department as per the Responsibility framework
Providing information to customers regards to the status of the orders / claims / technical issues.
- Communication with other Hempel offices around the world as required for order placement & supply.
- External invoicing.
- Archiving of records.
What does it take to become our new team member?
- Experience in customer service or similar activities preferably
- Knowledge of the paint sector would be valuable but not required.
- Ability to work as part of a team as well as autonomou