18 set - Pescara
Abbott Laboratories
ppAbbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs. /ph3Primary objective of the position /h3pTechnical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations. /ph3Major accountabilities /h3ulliProvides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time) /liliSchedules and perform planned maintenance (PM)
activities /liliAssists with instrument installations and deinstallations /liliSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district. /li /ulh3Educational background /h3ulliBachelor degree or equivalent experience is required /liliDegree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer. /li /ulh3Requirements / Work experience /h3ulli2/3 Years experience in a similar position /liliSuccessful engagement with customers, specifically lab staff /liliTechnical expert for product line responsibility /liliStrong communication skills /liliAbility to identify and drive resolution of issues /liliStrong experience in use of analytical tools and software /li /ul /p #J-18808-Ljbffr
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