IT Support Coordinator

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y4d91

ph3Benefits: /h3ulliHealth insurance /liliVision insurance /lili401(k) /liliDental insurance /li /ulh3POSITION OVERVIEW /h3pThe IT Support Coordinator is responsible for supporting the day-to-day technology needs of the Company. This position assists employees with computers, software, phones, printers, user accounts, internet connectivity, and other technology-related issues. The IT Support Coordinator also works with outside IT vendors when additional technical assistance is needed. /ph3ESSENTIAL JOB FUNCTIONS /h3ulliProvide basic computer and technology support to employees. /liliSet up computers, monitors, printers, phones, and other technology equipment. /liliTroubleshoot basic computer, software, printer, email, internet, and telephone problems. /liliCreate and maintain employee email and system accounts as authorized. /liliAssist with password resets and multi-factor authentication. /liliSet up technology and system access for new employees. /liliDisable system access and collect company technology equipment when employees leave the Company. /liliInstall approved software and routine system updates. /liliMaintain an inventory of computers, phones, tablets, printers, and other technology equipment. /liliKeep track of equipment assigned to employees. /liliAssist with basic network and Wi-Fi troubleshooting. /liliSupport company telephone and voicemail systems. /liliAssist employees with company-approved software and applications. /liliHelp maintain antivirus, cybersecurity, and other basic security protections. /liliReport suspected phishing, malware, unauthorized access, or other cybersecurity concerns to management. /liliCoordinate repairs and technical support with outside IT, telephone, internet, software, and equipment vendors. /liliAssist with purchasing replacement technology equipment when approved by management. /liliMaintain confidentiality of passwords, company information, employee information, and other sensitive data. /liliMaintain basic documentation regarding technology equipment, accounts, vendors, and procedures. /liliPerform other technology-related duties as assigned. /li /ulh3COMPLIANCE PROCESS ADHERENCE /h3ulliEnsure adherence to company procedures, IICRC standards, and insurance guidelines /liliMaintain confidentiality of customer and company information /liliSupport internal audits, reporting,



and quality assurance processes /li /ulh3PREFERRED EXPERIENCE /h3ulliMicrosoft Windows /liliMicrosoft 365 and/or Google Workspace /liliComputers and laptops /liliPrinters and scanners /liliWi‑Fi and basic networking /liliVoIP telephone systems /liliMobile phones and tablets /liliUser account administration /liliAntivirus and cybersecurity software /liliCloud-based business applications /li /ulh3QUALIFICATIONS /h3ulliHigh school diploma or GED preferred. /liliCollege degree is not required. /liliPrevious computer, technical support, or hands-on technology experience preferred. /liliBasic knowledge of computers, software, email, printers, internet connectivity, and mobile devices. /liliAbility to troubleshoot common technology problems. /liliAbility to learn new software and technology. /liliGood organizational and communication skills. /liliAbility to work independently and prioritize technology issues. /liliAbility to maintain confidential information. /li /ulh3SKILLS COMPETENCIES /h3ulliStrong attention to detail and accuracy /liliAbility to prioritize and manage multiple active jobs simultaneously /liliProblem-solving and decision-making skills /liliTeam-oriented with the ability to coordinate across departments /liliAbility to remain calm and effective in emergency response situations /li /ulh3WORK ENVIRONMENT /h3pThis position primarily operates in an office environment with frequent interaction with field personnel and customers. Occasional exposure to field conditions may occur when visiting job sites. /ph3PHYSICAL REQUIREMENTS /h3pThe employee may occasionally be required to move, install, or connect computers, monitors, printers, and other technology equipment and may need to lift equipment weighing up to approximately 40 pounds, with assistance when appropriate. /ppReasonable accommodations may be provided as required by applicable law. /ph3CONFIDENTIALITY /h3pThe IT Support Coordinator may have access to confidential Company, employee, customer, financial, and system information. Such information may only be accessed when necessary to perform assigned job duties and must not be disclosed or used without authorization.



/ph3OTHER DUTIES /h3pThis job description is intended to describe the general duties and responsibilities of the position and is not an exhaustive list. Management may assign additional duties based on the needs of the Company. /ph3WAGE HOUR COMPLIANCE /h3pThis position is classified as non-exempt and is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA). All hours worked must be accurately recorded and will be compensated in accordance with applicable federal and state laws and company policy. /ph3BACKGROUND CHECK EMPLOYMENT REQUIREMENTS /h3ulliA background investigation /liliMotor vehicle record review /liliVerification of employment history /liliVerification of education and credentials /li /ulpEmployees operating a company vehicle or driving for company business must maintain a valid driver’s license and an acceptable driving record in accordance with company policy and insurance requirements. /ph3EQUAL EMPLOYMENT OPPORTUNITY STATEMENT /h3pAlford Enterprises Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Georgia, Alabama, or Tennessee law. /ph3AT WILL EMPLOYMENT STATEMENT /h3pEmployment with Alford Enterprises, Inc. is at-will, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job description or any other company document should be interpreted as creating a contract of employment. /ph3DRUG FREE WORKPLACE /h3pAlford Enterprises, Inc. maintains a Drug-Free Workplace in accordance with applicable federal and state laws. Employees and applicants may be subject to pre-employment, post-accident, reasonable suspicion, and/or other drug and alcohol testing as permitted by company policy and applicable law. /ph3JOB DESCRIPTION DISCLAIMER /h3pThis job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. The company reserves the right to modify duties and responsibilities as business needs evolve. Employees may be required to perform other duties as assigned to support the needs of the organization. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y4d91