18 set - Italia
Nestlé
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Position Snapshot
- Nestlé Italy, Milan HQ (Assago)
- Fixed-term contract (1 year)
- Nestlé welcomes people with disabilities
- 1–2 years of experience in Operations, Credit, Generating Demand, Customer Analytics or similar areas
- University degree in Economics, Management Engineering, Business Administration, Statistics, Supply Chain Management or related fields
- Fluent in both Italian and English
Compensation package: CCNL Industria Alimentare, Impiegato 3° livello, Gross Annual Base Salary: €34.000,00.
Position Summary
The Customer Solution Analyst will support Nestlé and Purina Out-of-Retail business with customer service activities, order management, and reporting. The CSA plays a key role in supporting the Customer Service Department through the effective management of administrative activities, performance reporting, and customer complaint resolution, contributing to service excellence and customer satisfaction.
This role is responsible for providing end-to-end customer support throughout the order management process for Nestlé products.
A Day in the Life of a Customer Solution Analyst Specialist
Order management:
- Demand capture (SAP table maintenance, EDI order process management, exceptions management)
- Order modification (pricing, quantities, requested delivery dates)
- Take corrective actions to resolve issues impacting order flow
Customer & Internal Collaboration:
- Daily contact with customers, sales force, and internal stakeholders (Pricing, Credit, Logistics, Sales Support)
- Collect customer requests, forward them to the appropriate department and manage for the solution
What will make you successful?
- Strong multitasking skills and a proactive, problem-solving mindset
- Good command of Excel and SAP; proficiency in Power BI and Sales Force is a nice-to-have
- Strong analytical thinking, with the a
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