18 set - Italia
Abb E-Mobility
Lead our regional O2 C Customer Support organization and shape a high-performing, digitally enabled Order-to-Cash operation across the end-to-end customer order journey. We are looking for an Order Management Team Lead for Europe to lead the regional Customer Support organization, own operational performance, and accelerate the evolution of Order-to-Cash capabilities. This is a senior regional leadership role combining people leadership, operational ownership, business transformation, and continuous improvement.
You will lead and develop the Customer Support team, help shape the future Global Customer Support operating model, and drive scalable, standardized and increasingly digital ways of working across the O2 C value chain.
Working closely with the Global O2 C Lead, you will translate global strategy into regional execution, represent Regional business and customer priorities in global forums, and partner with senior stakeholders across Sales, Logistics, Finance, IT and Operations to deliver measurable improvements in service, productivity and customer experience.
Your Responsibilities
Partner with the Global O2 C Lead to define and execute the O2 C transformation agenda for the Region, including operating model improvements, process re-engineering, governance, and capability development. Lead root-cause analysis of recurring operational and customer issues and convert findings into structural improvements, corrective actions, and measurable performance gains. Drive simplification, standardization, and productivity initiatives that reduce manual work, improve scalability, and enhance the customer and employee experience.
Champion digitalization and automation across regional O2 C operations, including workflow automation, intelligent exception management, analytics, AI-enabled solutions, and tool landscape process improvements.
Own the regional O2 C Customer Support operating model and day-to-day execution, ensuring resilient service delivery, effective capacity
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