Junior Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y7y7v

**About LimoLane**:
LimoLane is the Digital Platform for sustainable mobility that is disrupting the Premium Business Travel Industry, allowing clients to book a chauffeur in a simple, fast, and intuitive way. We ensure a one-stop place for all premium business travel needs while providing a platform for chauffeurs to scale their business. We provide seamless and hassle-free connections thanks to a unique combination of tailor-made service and digital optimization. We are growing fast and in the last 3 years, we made more than 250.000 transfers for +1.500 clients in 500+ cities worldwide. Our goal for the next 3 years is to become the Premium Mobility leader in Europe. We have offices in Milan, London, Paris, Rome and Tirana. We're seeking a dynamic and empathetic Junior Customer Success Specialist to help us elevate our customers’ happiness! Hop on the ride with us! Come on a journey set to unify the Chauffeur industry and make a real change to the way Premium Business Travel is done. **How You Will Contribute**: - Be the friendly face and voice of LimoLane for our valued customers: understand their goals, needs, and aspirations, and go the extra mile to ensure they have a positive experience on our platform.
- Guide customers through the path of optimization: share your knowledge through engaging webinars, informative guides, and one-on-one training sessions.
- Rise to the challenge of resolving customer issues promptly and creatively.
- Dive deep into customer feedback, turning insights into action plans for constant improvement.
- Celebrate victories and embrace constructive criticism to refine our customer success strategy.
- Look out for subscription renewals and expansion opportunities, championing the value our customers derive from our products
- Collaborate closely with the sales and marketing teams to identify upsell and cross-sell opportunities.




- Nurture long-lasting relationships that drive growth for both customers and LimoLane. **How You Will Succeed**: - Passion for Customer Success: Your mission is to ensure our customers' triumph, and you're genuinely excited about it.
- Empathy and Active Listening: You understand that every customer has a unique journey, and you're a pro at tuning in to their needs.
- Problem-Solving Wizardry: Challenges are your playground, and you always find a way to the solution.
- Tech Savvy**: Comfortable navigating CRM tools and other software to manage customer relationships.
- Collaborative Spirit**: You thrive in a team environment and understand that our success depends on working together.
- Continuous Learner**: Our products evolve, and so should you. You're eager to stay on top of industry trends and product updates. **What we offer**: - Be part of an exciting journey where you have the chance to shake and shape up a whole industry, together with experienced entrepreneurs and tier 1 investors
- Join a young, motivated, and international team
- Professional development opportunities and ongoing training
- Access to LimoLane’s networks and social events
- Fixed-term contract aimed at permanent employment
- Gross salary of € 23-25K per year, with daily ticket restaurant Contratto di lavoro: Tempo determinato Stipendio: €23.000,00 - €25.000,00 all'anno Benefit: - Buoni pasto
- Flessibilità oraria Orario: - Orario flessibile Tipi di retribuzione supplementare: - Quattordicesima
- Tredicesima Possibilità di pendolarismo/trasferimento: - 20151 Milano, MI: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Preferenziale) Esperienza: - addetto/a assistenza clienti: 1 anno (Preferenziale)
- Servizio clienti: 1 anno (Preferenziale)
- Microsoft Excel: 1 anno (Preferenziale) Lingua: - inglese (Preferenziale)
- Italiano (Preferenziale)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y7y7v