Senior Customer Specialist
Pubblicato il 18-09-2026 - Loro Piana in Milano
The Senior Client Advisor drives individual sales performance while acting as a reference point for the team on the floor. Builds strong and long-term client relationships, contributing to store results through client development and consistent execution of Loro Piana standards. Supports team performance by sharing best practices and guiding less experienced colleagues acting as a key liaison with management to ensure service excellence.
Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs
Act as a role model on the floor, supporting service consistency, operational execution and overall team performance
Client Relationship Building, Business & Operational Impact
Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
Actively seek opportunities to improve client experience, personal performance and selling techniques
Brand & Desirability Experience
Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
Create desire for the Brand through exceptional storytelling regarding LP’s heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
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