Front Office Agent
Pubblicato il 18-09-2026 - Hosco in Roma
Hosco
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Overall Job Purpose
-The Receptionist will enjoy working with a guest focused front office team, prepared to do whatever it takes to deliver exceptional stays for our guests' pre-arrival, in house and after departure.
- When the guests arrive, they will be pleased to find receptionist polished appearance and dedication to exceptional service that delights in the details. Will feel a sense of accomplishment knowing that have impressed each guest with personalized attention.
- Processing check-ins, check-outs, guest requests and enquiries.
- Focusing on delivering exceptional standards of customer service
- Cash and Key security and control.
Competencies
? Excellent Communication Skills
? Initiative and the Anticipation of needs
? A warm, people-oriented demeanor
? A team-first attitude
? Flexibility, problem-solving skills and multi-tasking ability
? Positive outlook and outgoing personality
Qualifications,
Skills & Experience
? Fluent in both Italian and English. Knowledge of additional languages is a plus
? Strong understanding of front desk, guest services
? Great conversational skills and teamwork-oriented
Candidate profile
Education and Experience
Minimum 2-year experience in similar role in comparable property with sizeable rooms and meeting spaces.
Preferred:
? Has demonstrated the ability to always work on behalf of Guests
? Has demonstrated the ability to work with other Team Members
? Successful track record of working in a collaborative/matrixed environment
Principal Accountabilities
Maintaining Guest Services and Front Desk Goals
1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staf