Order Handling Specialist
Pubblicato il 18-09-2026 - ABB in Firenze
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Order Handling ManagerThe work model for the role is: Onsite, Florence, SCYour role and responsibilitiesIn this role as Order Handling Specialist, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.You will be mainly accountable for:Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery,
and Net Promoter Score.Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.Qualifications for the role Bachelor degree (no minimum experience) OR Associate degree PLUS minimum 1 year of related experience OR High School diploma PLUS minimum 2 years of related experienceCustomer support or quality management experience in manufacturing Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook. Strong communication skills (oral and written). Strong knowledge of ABB systems, SPINE, SAP, SOM, a p