Head of Customer Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y919q

The role As a Critical Operations Manager (COM), you will be responsible for managing critical operations activities within the Data Center, ensuring the safe and continuous operation of the facility and the delivery of a high-quality service to customers and users.
You will lead the Critical Operations team, manage relationships with customers and suppliers, and ensure maintenance and operational activities are performed according to company processes, methods, and safety standards.
Key Responsibilities Lead critical operations activities for the Data Center, ensuring safe and continuous operations and high-quality service delivery
Lead and manage the Critical Operations team
Monitor site operations through BMS and PMS platforms
Manage routine activities on electrical and mechanical equipment
Ensure timely and effective responses to customer and user needs
Ensure all scheduled maintenance activities are completed on time
Plan and manage technical tasks and equipment
Verify compliance with safety standards and the correct use of PPE




Manage relationships with customers and suppliers
Attend periodic meetings with customers
Prepare and maintain operational documentation, including RCA, SOP, MOP, EOP, and reports
Manage customer cases through NetSuite and activities through Modius
Required Skills and Background At least 5 years of experience in maintenance activities within an industrial environment; experience in critical environments is an advantage
Good knowledge of critical infrastructure maintenance and repair activities
High school diploma or University degree in Electrical or Mechanical Engineering
Customer-oriented mindset and service approach
Strong communication, interpersonal, and team management skills
Good digital skills and familiarity with Microsoft Office applications (Word, Excel, PowerPoint)
Knowledge of NetSuite and Modius is considered an advantage
Fluent in Italian and good command of written and spoken English
What We Offer Salary Range (Gross Annu

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7y919q