18 set - Turbigo
Flexport
About Flexport At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10 T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes— from emerging brands to Fortune 500s— use Flexport technology to move more than $19 B of merchandise across 112 countries a year. The opportunity The Senior Account Manager will help their clients grow and realize the Flexport value proposition by deeply understanding the client's supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with a high degree of professionalism and attention to detail. You will
Your responsibilities as a Senior Account Manager include, but are not limited to the following: Navigate complex organizational hierarchies with key client executives and stakeholders that empower the client and deep en the relationship with Flexport.
Meet regularly with clients to monitor the account health and find ways to improve on their current experience. Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.
Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules. Lead and actively participate in client onboarding and creating standard operating procedures. Scope and guide the implementation stages and timelines for new opportunities and clients. Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.
Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve client issues effectively and efficiently. Lead and prepare content for regular client touch points to help clients und
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