General Manager
Pubblicato il 19-09-2026 - Hesperia group in Milano
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Date: Sep 1, 2026
Location: Milan, IT Italy
Department: Management
Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will be your mission?
As a General Manager, you will lead all aspects of the hotel, ensuring operational excellence, profitability, guest and team member experience, and brand compliance.
What will you do?
- Act as the visible leader of the hotel,
fostering a team and guest-centric culture of excellence and accountability throughout the hotel.
- Directly responsible for the full management and performance of the hotel, ensuring operational efficiency, quality, and alignment with corporate objectives.
- Oversee and support the full operation and profitability of the hotel.
- Achieve the expected results in terms of the KPIs included in the Hotel Balanced Scorecard.
- Anticipate business risks and opportunities, activating timely strategic and operational responses.
- Identify and proactively raise opportunities for growth.
- Manage and coordinate the implementation of the corporate policies and projects together with the correspondent central teams (CRM & Loyalty, Brand Strategy, PR & Communication, Quality, Sustainable Business, etc.).
- Act as the primary relationship owner and first point of contact for the hotel owner, building long-term trust, aligning exp