IT Support Coordinator
Pubblicato il 19-09-2026 - ServiceMaster of South Shore in Roma
Benefits:
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
POSITION OVERVIEW
The IT Support Coordinator is responsible for supporting the day-to-day technology needs of the Company. This position assists employees with computers, software, phones, printers, user accounts, internet connectivity, and other technology-related issues. The IT Support Coordinator also works with outside IT vendors when additional technical assistance is needed.
ESSENTIAL JOB FUNCTIONS
- Provide basic computer and technology support to employees.
- Set up computers, monitors, printers, phones, and other technology equipment.
- Troubleshoot basic computer, software, printer, email, internet, and telephone problems.
- Create and maintain employee email and system accounts as authorized.
- Assist with password resets and multi-factor authentication.
- Set up technology and system access for new employees.
- Disable system access and collect company technology equipment when employees leave the Company.
- Install approved software and routine system updates.
- Maintain an inventory of computers, phones, tablets, printers, and other technology equipment.
- Keep track of equipment assigned to employees.
- Assist with basic network and Wi-Fi troubleshooting.
- Support company telephone and voicemail systems.
- Assist employees with company-approved software and applications.
- Help maintain antivirus, cybersecurity, and other basic security protections.
- Report suspected phishing, malware, unauthorized access, or other cybersecurity concerns to management.
- Coordinate repairs and technical support with outside IT, telephone, internet, software, and equipment vendors.
- Assist with purchasing replacement technology equipment when approved by management.
- Maintain confidentiality of passwords, company information, employee information, and other sensitive data.
- Maintain basic documentation regarding technology equipment, accounts, vendors, and procedures.
- Perform other tech