Customer Service Representative
Pubblicato il 19-09-2026 - Moose Knuckles Canada in Lombardia
Join our Milan team as a Customer Service Representative, Wholesale EMEA, where you'll be at the heart of delivering an exceptional wholesale customer experience. In this dynamic role, you'll manage the entire order lifecycle, collaborate with sales agencies and cross-functional partners across the region, and provide best-in-class support to a diverse portfolio of customers. Combining operational excellence, analytical thinking, and a customer-first mindset, you'll help ensure smooth market execution, optimize order fulfillment, and contribute to the continued growth of our EMEA wholesale business.
Some of what you'll do:
- Be responsible for managing end to end process of the sales order cycle life (pre and after sales responsibility) such as order entry in NuOrder - ERP, order maintenance, soft allocation and customer POs across all regions;
- Respond to all consumer inquiries by providing efficient and effective customer care, and ensuring customer satisfaction through a positive and proactive attitude (approximately 300 customers);
- Laise with external sales agency during the sales market, providing tools, update related to the collection and support with the order entering process. Support occasionally Milan sales appointment
- Create proforma invoice and payment request to customers during the shipping season, to ensure no fall out or late delivery affected by payment holds
- Be responsible for your assigned orderbook in terms of shipments management, including order entry/upload, discrepancies, order changes and price check, possibly anticipating stock and credit issues;
- Produce accurate sales analysis during and after market to keep the orderbook under control and help increase the turnover of your assigned area and proactively flag any revenue fall out, such as late inbound and oversold;
- Handle consumer claims, follow ups with carriers and warehouses to resolve shipment issues and discrepancies, providing the customers with all the relevant informatio