19 set - Milano
Lvmh Moët Hennessy - Louis Vuitton
PositionDirectly reporting to the Client Development Manager, the Client Development Specialist has the role of supporting and coordinating the team in all marketing activities, maximizing the impact on the return on investment. The CDS will be challenged on the growth of the local client’s database and will perform actions to recruit new clients, retain existing clients, reactivate sleeping clients.Moreover, she/he has the role of analyzing the customer database, coordinate the day-by-day CRM actions. She/he will be the direct contact of the Marketing department in HO to all the tasks and activity related to clienteling in boutique.Job ResponsabilitiesResponsibilitiesDaily tasksClients database: assure the accuracy of the databaseFollow-up actions: pursue and coordinate the team on follow-ups on clientsClientelling hours with the team.Specific CRM actionsEvents and animations: develop the target list, follow the call campaign in store, control the attendance, pursue the follow-up actions on the attendees to maximize the results.OTOs campaigns: organize and follow the OTOs campaigns in store.Clients’ treatments: responsible for clients’ targeting, invitation process,
ROI for HQ treatments; treatments proposals and organizational support for local initiatives.Gifting: responsible for the correct use of the clients’ gifts stock and coordination of the gifting actions (local celebration).Support the team in offering a high-end service in store (VIP room experience)Develop and retain partnerships for recruiting.Share figures and objectives on local clients on a weekly basis + dashboard study and analysis monthly (focused Client Dev; Diorly weekly)Profile
Background: Bachelor’s or master’s degree in marketing
Experience: 2 - 3 years’ relevant work experience
Problem- solving capability
Excellent communication skills
Good stress management and ability to work under pressure
Teamworking and ability to build strong, trusting relationships
High customer focus, with the ability to anticipate needs
Great attention to detail
Excellent time management and capability of prioritizing
Dynamism and flexibility
Fluent in English
Additional InformationContractPermanent JobExperienceMinimum 3 yearsTypeFull TimeFunctionMarketing
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