Customer Service Coordinator (Medical)
Pubblicato il 19-09-2026 - Cid in Italia
We are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors.
Location: Saluggia, Italy
Role Purpose:
Ensure the efficient coordination of customer service and logistics activities, including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards.
Key Responsibilities:
- Supervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
- Coordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
- Monitor inventory levels, stock movements, and product availability to support business operations.
- Handle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
- Maintain accurate records and documentation related to logistics and customer service activities.
- Collaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.
- Support product traceability and ensure proper use of SAP within daily operations.
- Monitor logistics and customer service KPIs and prepare periodic reports.
- Assist in the management of export documentation and compliance requirements.
- Knowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.
Requirements:
- University degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
- Minimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
- Pharma/Medical experience will be highly appreciated
- Advanced knowledge of SAP (mandatory).
- Proficiency in Microsoft Office, ERP systems, and data analysis.
- Fluent English (written and spoken).
- Strong organizational, communication, and problem-solving skills.
- Customer-oriented mindset with attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive and collaborative approach.
- Team management skills
Contract Offer:
- Full-time position (Monday–Friday) on site.
- "B" Category under the CCNL "Industria Chimica"
- RAL between 40.000€ and 50.000€