19 set - Lombardia
HLPY
pstrongWho We Are ? /strong /ppbr / /pphlpy, born in 2020, is a road assistance company start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector. /ppOur dream started in Italy, has expanded into France, and is now taking shape in Spain. This dream is growing continuously, and we are on a mission to expand into other markets soon. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). /ppAs our team starts to take shape globally, our growth ambitions and market demand mean we are at the forefront of being major players in the sector. For this reason, we are actively seeking highly motivated Digital Monitoring Agents to join our global team to improve our processes and continuously ensure we deliver quality services. /ppbr / /ppstrongResponsibilities /strong /ppMonitor roadside assistance requests through our digital flow, intervening through outbound calls when necessary: /ppbr / /pulliDispatch the appropriate service (tow trucks, taxis, replacement vehicles, etc.).
/liliCoordinate with internal teams and external partners to ensure timely resolution of cases. /liliProvide clear and empathetic guidance to clients throughout the assistance process. /liliUpdate and maintain accurate records of all missions in the hlpy system. /liliEscalate complex or sensitive cases to team leaders when required. /li /ulpbr / /ppstrongRequirements /strong /pulliFluent in German / French / Spanish is a plus. /liliGood knowledge of English (B2). /liliPrevious experience in operations and/or customer service will be a plus. /liliTeam spirit, with a strong ability to make quick decisions under pressure. /liliProficiency with digital tools and CRM systems. /liliAvailability to work on rotating shifts, 24h / 7 days a week. /li /ulpbr / /ppstrongWhat We Offer /strong /pulliA dynamic and supportive international work environment. /liliTraining and development to grow your skills in roadside assistance operations. /liliOpportunities to take ownership of cases and make a direct impact on client satisfaction. /liliBoth Part - time / Full - time contract /li /ulpbr / /ppstrongSalary Range /strong /ppda 17K a 25K lordi annui /ppbr / /ppPlease send cv in English; /ppbr / /p
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