Head of Marketplace & Category Growth
Pubblicato il 19-09-2026 - The Tour Guy in Torino
pstrongOur Company /strong /ppbr / /ppWe arestrong The Tour Guy, /strong provider of incredible tours and authentic experiences for English-speaking travelers across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. /ppbr / /ppWith loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our team is dedicated to creating unique, once-in-a-lifetime tours, activities, and experiences — from Vatican tours to authentic cooking classes in Paris and everything in between. /ppbr / /ppstrongThe Candidate /strong /ppemA charismatic leader that understands that each user has intent defined by a search. Our job is to match that intent to a product and provide the exact visual they imagined in their head. /em /ppbr / /ppemWe need to do that with tens of thousands of products. /em /ppbr / /ppstrongResponsibilities /strong /ppbr / /ppstrongDepartment Team Leadership /strong /pulliLead and manage the Account Management team against clear revenue, partner, and execution targets. /liliSet market and category ownership, individual targets, and weekly and monthly operating rhythms. /liliOwn department performance across GMV, revenue, partner growth, category coverage, and catalogue productivity. /liliCoach reps to their numbers and manage underperformance. /li /ulpstrongMarketplace Category Strategy /strong /pulliOwn the product mix and category coverage across European trip markets. /liliUse search demand, bookings, conversion, availability, and market data to set quarterly supply and category priorities.
/liliPartner with Analytics, Search, Product, Merchandising, and Product Operations so high-intent searches lead to credible, available, bookable products. /liliOwn the search-to-booking funnel: drive down zero-result and no-click searches and lift product- and category-page conversion. /liliMerchandising quality standard: ensure partner listings (photos, descriptions, reviews, availability) are good enough to convert next to owned product. /li /ulpstrongPartner Commercial Growth /strong /pulliDirect supplier acquisition in priority markets and categories and manage key partner relationships. /liliNegotiate commission, pricing, availability, cancellation terms, service levels, and exclusivity where relevant. /liliReview partner and product performance and decide what to grow, improve, suppress, replace, or remove. /li /ulpbr / /ppstrongDesired Experience: /strong /pulli7+ years working in a marketplace, OTA, e-commerce, travel, hospitality, ticketing, or another multi-supplier digital business. /lili3+ years managing at least four Account Managers, trip marketers, Category Managers, Partner Managers, or similar direct reports.
/liliDirect ownership of commercial KPIs including GMV or revenue, conversion, availability, margin, cancellations, and partner retention. /liliDirect experience negotiating supplier terms and using product-level data to add, improve, suppress, replace, or remove products. /liliProven record scaling a revenue line, took GMV/bookings from X to Y and can name the levers /liliBuilt, scaled a team from scratch /li /ulpbr / /ppstrongDesired Skills: /strong /pulliNative English proficiency (or C2 equivalent) /liliExcel or Google Sheets: pivot tables, XLOOKUP/VLOOKUP, and SUMIFS. /liliGoogle Analytics 4: find product and category-page conversion, build basic funnels, and identify drop-off points. /liliOnsite search analytics (Algolia Analytics or similar): review top queries, zero-result and no-click searches, click-through rate, and search-to-booking conversion. /liliGoogle Search Console: analyse queries, impressions, clicks, click-through rate, and average position. /liliCommercial/unit-economics literacy: net vs gross rate, OTA take rates, markup, cancellation and margin impact. /li /ulpbr / /ppstrongWhat we offer: /strong /pulliPermanent Contract /liliSalary Range: RAL €70,000-€90,000 /liliMeal vouchers (€7 per day) in accordance with internal company policy /li /ulpbr / /ppemAt The Tour Guy we offer equal opportunities. We are committed to treat all candidates equally based on their skills, achievements and experience regardless of their race, nationality, sex, age, disability, sexual orientation, gender identity or any other classification protected by law. /em /p