Product Support Specialist

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ph3DEADLINE FOR APPLICATIONS /h3p27 September :59-GMT+01:00 Central European Time (Rome) /ph3ABOUT WFP /h3pThe World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. /ph3WHY JOIN WFP? /h3pWFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). /ph3JOB TITLE /h3pM365 Product Support Specialist /ph3TYPE OF CONTRACT /h3pRegular Consultant Level 2 /ph3UNIT/DIVISION /h3pWorkplace Services team / Foundational Technology Branch (TECM) / TEC Division (IT Division) /ph3DUTY STATION /h3pRome, Italy /ph3DURATION /h3p11 months, in duty station /ph3BACKGROUND AND PURPOSE OF THE ASSIGNMENT /h3pThe Collaboration Productivity Team, within the Foundational Technology Services branch (TECM), serves as the foundational, operational core of WFP's use of Microsoft 365 tools: the organization's most-used platform that everyone depends on. The team is accountable to ensure the full suite of tools are secure, robust, and efficiently managed. Beyond reactive technical support, the team delivers proactive activities to empower users, reduce risk, and to enhance productivity organization-wide. By improving and optimizing the use of these tools, the team enhances every WFP team member to deliver on their role. Under the overall direction of the Chief of TECM Branch, the Workplace Services Lead, and under the direct supervision of the Collaboration Productivity Team Lead,



the M365 Support Specialist contributes to the effective day-to-day support and operational management of core corporate collaboration platforms. /ph3Equal Employment Opportunity /h3pWFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. /ph3ACCOUNTABILITIES/RESPONSIBILITIES /h3ulliAccountable and responsible for software licensing, including assignment, optimization, renewals, forecasting, reporting, and vendor coordination to support effective service management and decision-making. /liliResponsible to administer and support Microsoft 365 services, including SharePoint Online, Teams, OneDrive, Exchange Online, Power Platform, and Copilot, managing user access, permissions, licenses, security groups, and service configurations. /liliResponsible for setup of Power Platform and Copilot environments, including users, permissions, licensing, and governance activities. /liliOversee the monitor of Microsoft 365 service health, coordinate issue resolution, and communicate service impacts to stakeholders. /liliResponsible for SharePoint governance activities, including permissions, sharing controls, archiving, compliance, and stakeholder communications. /liliResponsible for the implementation of optimized administrative processes, identify automation opportunities, and contribute to continuous service improvement. /liliResponsible for the analysis of user feedback, support trends, and data to identify service improvements. /liliResponsible for the development and maintenance of documentation, procedures, knowledge articles, and administrative guidelines. /liliResponsible for technical support of high-level WFP staff meetings (Executive Board, WFP All Staff, Webcast Events). /liliPerform other related duties as required. /li /ulh3QUALIFICATIONS EXPERIENCE REQUIRED /h3ulliEducation: Degree in Information Technology, Information Systems, Computer Science, Engineering, Social Sciences, or related fields. /liliProfessional certifications in Microsoft 365, Power Platform, Copilot, Licensing Management,



IT Service Management, Cloud Technologies, or related areas are highly desirable. /liliCertifications in ITIL, project management, scripting, business intelligence, or service management methodologies are considered an asset. /liliExperience: At least 6 years of professional experience in end-user service-oriented technology support, administration, and related activities. /liliExperience: At least 5 years of professional experience working with Microsoft technologies and cloud services, including Microsoft 365 administration and support. /liliStrong experience administering Microsoft 365, Power Platform, and Microsoft Copilot services, with particular emphasis on software license management, including license assignment, optimization, reporting, forecasting, renewals, and cost management. /liliExperience in service governance, operational support, stakeholder engagement, automation through scripting, data analysis, and process improvement initiatives is highly desirable. /li /ululliExcellent communication and interpersonal skills, with the ability to work effectively with users, technical teams, management, and external stakeholders. /liliExcellent written and verbal English communication skills, with experience preparing emails, reports, procedures, documentation, and knowledge articles. /liliStrong customer service, stakeholder management, and meeting facilitation skills, with the ability to manage expectations and coordinate activities across multiple teams. /liliStrong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities and identify opportunities for service improvement and automation. /liliIn-depth knowledge of Microsoft 365, Power Platform, Copilot, licensing management, and administration of enterprise collaboration and productivity services. /li /ululliLanguages: Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable. /li /ulh3WFP LEADERSHIP FRAMEWORK /h3pWFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. /ppClick here to access WFP Leadership Framework /ph3REASONABLE ACCOMMODATION /h3pWFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: /ph3WFP CARRYING VALUES /h3pIntegrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ygbzf