17 set - Lazio
Msx International
Automotive Technical Diagnostic Support (Motorcycles)Full-timeWorkplace Type: Customer SiteCompensation: EUR ***** - EUR ***** - yearlyMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization andCompliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customersAre you passionate about motorcycles and vehicle technology?
Do you enjoy solving technical challenges and helping others find effective solutions?
MSX has an exciting opportunity for you.We are looking for a motivated and enthusiastic Technical Diagnostic Support Agent to join our team.In this role, you will provide technical support, assist with troubleshooting activities, and work closely with dealers to ensure a high level of service and customer satisfaction.Key responsibilities:Provide first-line technical support via phone and ticketing systemsAssist in diagnosing and resolving technical issuesEscalate complex cases when necessary and monitor follow-up activitiesCommunicate effectively with internal teams and external stakeholdersSupport continuous improvement and knowledge-sharing initiativesParticipate in technical training and development activitiesMaintain high standards of customer service and technical supportWe are looking for a customer-focused individual with strong technical aptitude and a genuine passion for motorcycles.Requirements:Bachelor's Degree in Mechanical Engineering preferredFluent Italian and good English skills (B2 level or above)Passion for motorcycles and vehicle technologyStrong problem-solving and analytical skillsExcellent communication and interpersonal abilitiesAbility to work effectively both independently and within a teamGood knowledge of Microsoft Office applicationsStrong attention to detail and organizational skillsPrevious experience in technical support, workshop environments, or after-sales services is considered a plusWillingness to learn and develop professionallyJunior candidates with a strong technical mindset and enthusiasm for the motorcycle industry are encouraged to apply.At MSX, we believe in investing in our people and providing opportunities for long-term growth and development.What we offer:Competitive salary packageMeal vouchersContinuous training and professional developmentCareer growth opportunitiesInternational and collaborative working environmentSupportive team cultureExposure to innovative products and technologiesMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status.
As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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