Services Documentation Engineer
Pubblicato il 17-09-2026 - Alstom in Milano
Overview
In this role you create and manage technical publications for rolling stock, including use and maintenance manuals and spare parts catalogs. You collaborate with Engineering and Industrialization to align content and deliver high-quality documents on time. You also organize product operation and maintenance trainings for customers and support tender activities with ISR inputs. The job focuses on delivering reliable, reusable documentation within the ISR framework to support lifecycle cost goals and customer satisfaction. This is a chance to contribute to Alstom's mission of safer, smarter, and more sustainable mobility.
Responsabilità
Produce system description, maintenance, troubleshooting, operator manuals and IPCs
Collect information from Engineering and external suppliers to build ISR O&M; manuals
Publish documentation using Alstom standards and tools
Manage ISR documentation across project lifecycle and track quality, cost, and delivery
Coordinate with cross-functional teams and stakeholders to consolidate contributions
Create and manage training materials and deliver customer trainings on product operation/maintenance
Support tender activities with ISR content and QCD assessments
Maintain project documentation databases and KPI reporting
Lead design reviews and training program planning for ISR activities
Ensure subcontractor documentation input is properly integrated
Produce ISR management plans and REX reports with continuous improvement recommendations
Support bid management with ISR commitments and deliverables
Oversee lifecycle cost commitments and collaboration with O&M; manuals subcontractors
Requisiti fondamentali
Technical publications or engineering experience
Experience with maintainability aspects
Direct customer interfacing
English at working level; fluent Italian
Experience in ISR/ILS processes and rolling stock maintenance is desirable
Knowledge of project management, planning and customer training organization
Ability to work in a diverse, international environment
Experience in supplier management is desirable
Leadership
Cross-functional collaboration
Attention to quality and details
O&M; manuals knowledge
Maintainability concepts
Configuration and change management