Service Product Engineer - Moormaster
Pubblicato il 17-09-2026 - Cavotec in Milano
ppService Product Engineer - MoorMaster Cavotec•milano, provincia di milano; lombardia, Italy /ph3Descrizione dell'offerta di lavoro /h3pJoin Cavotec and help shape the future of sustainable industry.
/ppAt Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient.
/ppWith over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide.
/ppIf you're looking for an international environment where engineering expertise meets innovation and customer focus, we'd love to hear from you.
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/ph3Your mission /h3pAs a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.
/ppYou will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities.
/ph3Key Responsibilities /h3ulliMaintain expert level of assigned products' knowledge and application.
/liliProvide technical expertise in support of improvements to existing product designs and/or propose new products' concepts for further development by engineering.
/liliProvide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
/liliAct as a technical liaison between Field Service organization,
Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
/liliAssist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
/liliIdentify and propose solutions to escalating any technical or project related risks.
/liliAchieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
/liliTroubleshoot problems and attempt to identify causes for warranty problems in order to prevent and eradicate repeat occurrences.
/liliCooperate with Field Service organization, Engineering and Sales departments to resolve matters regarding the warranty of sold products/solutions.
/liliSupport the Service Spare Parts Manager in the identification of the spare parts.
/liliSupport the Service Managers in the preparation of the technical document for the Field Service organization to execute the job.
/liliSupport Field Service trouble shooting and diagnostic,
propose remedial actions providing technical Customer Service and conducting product training on an as needed basis.
/liliReview and validate the assigned products' documentation including OM manuals.
/li /ulh3What we are looking for /h3ulliElectrical Engineering degree or equivalent background required; /liliExperience in negotiating international warranty contracts; /liliWorked in a multicultural environment; /liliStrong interpersonal skills; /liliProficient in English /li /ulh3Location /h3pNear Milan (Italy) or near Bergen (Norway) or near Helsinki (Finland) /ph3What we offer /h3ulliAnnual Salary: €35.
, depending on experience and qualifications.
/liliPermanent employment within a well-established and highly innovative multinational company.
/liliCCNL Metalmeccanico, including welfare benefits, supplementary healthcare, and pension fund.
/liliUp to 10 paid hours per year to attend medical appointments for yourself and your minor children.
/liliProfessional development and continuous learning opportunities.
/liliFlexible working hours and lavoro da remoto policy.
/liliCompany canteen and company free parking.
/liliEmployee wellbeing initiatives and a collaborative working environment.
/liliOne month of mandatory training in New Zealand.
/li /ulh3Our commitment /h3pAt Cavotec, we believe that innovation starts with people.
/ppWe are committed to fostering an inclusive workplace where diverse perspectives are valued, talent is developed and every individual can make a meaningful impact.
/ppIf you are passionate about engineering, innovation and sustainability, join us and help build the technologies of tomorrow.
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