17 set - Lucca
Henkel
Overview
Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You'll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements. You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success.
Retribuzione / Benefits
flexible work hours
hybrid work model
work from anywhere up to 30 days per year
health and preventive care programs
employee share plan with Henkel matching shares
free canteen
Responsabilità
Line and/or process start-up support for products
Provide product recommendations and trials for new products
Deliver technical training and coaching to field sales and customers
Communicate with sales, marketing, PD, Innovation, and AE field teams
Consult customers on value-generating solutions for their processes
Identify opportunities to provide equipment solutions to enhance customer processes
Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce)
Leverage customer feedback to drive optimization in customer service and identify new business opportunities
Report quality issues or customer complaints to relevant parts of the organization
May supervise laboratory work for samples from customers and report results to customers
Promote internal SBU innovations and cross-account learnings
Requisiti fondamentali
Master's Degree in Chemistry and/or Materials
Practical laboratory skills
Analytical thinking
Strong team spirit and communication skills
Willingness to travel around 50% in Italy and Greece (and possibly abroad)
Fluency in Italian and English
team collaboration
clear communication
problem-solving
Practical lab skills
Analytical thinking
CRM experience (Salesforce)
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