pThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard.
This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency.
The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.
/ppbr/ppbKey Responsibilities: /b /ppGreet and assist guests with check-in, account management, and general inquiries.
/ppResolve guest issues promptly and professionally, ensuring high levels of satisfaction.
/ppHandle financial transactions including cash handling, currency exchange, and account reconciliation.
/ppProvide information about shipboard services, events, and processes (e.g., immigration, customs, lost found).
/ppOperate front desk systems such as reservation and guest service software.
/ppMaintain a polished appearance and uphold guest confidentiality at all times.
/ppParticipate in mandatory drills, safety meetings, and ongoing training activities.

/ppbr/ppbQualifications: /b /ppMinimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
/ppOr Minimum of 1 year experience as airline cabin crew.
/ppProven cash handling experience and understanding of US currency and exchange rates.
/ppExperience with reservation systems, preferably Fidelio or Opera.
/ppFluent in English, both written and spoken.
/ppAbility to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
/ppStrong communication and problem-solving skills.
/ppHigh school diploma or equivalent preferred.
/ppPhysically able to lift up to 50 pounds and participate in emergency procedures and drills.
/ppbr/ppbWork Experience Requirements /b /ppAll applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.
/p

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