17 set - Bardi
Cora Hospitality
Junior Customer Success SpecialistScorra la pagina per visualizzare tutti i requisiti del lavoro e le responsabilità che i candidati selezionati dovranno assumersi.Milano / Hybrid | Full-time | Apprendistato professionalizzanteWHO WE AREAt Cora, we're building the first AI-powered Operations Management Platform for the hospitality industry.We help hospitality teams simplify operations, reduce friction, and deliver better guest experiences — effortlessly.We believe work should feel like great hospitality: smooth, human, and actually enjoyable.Today we work with 300+ properties and around 10,000 users across Italy, Spain, Portugal, Greece, and Albania.
We're growing fast — and that means a lot of new hotels to bring on board, properly.THE ROLEWe're looking for a Customer Success Specialist to own the moment that matters most: the first weeks after a property joins Cora.You'll set up new hotels, train their teams, and make sure Cora actually gets used — by housekeepers, maintenance staff, and front office people who often have never worked with a management tool before.
Then you'll stay with those accounts: watching adoption, solving friction, spotting where Cora can do more for them.Here's the thing: the best person for this job has worked in a hotel.
If you've spent a year at reception, you already know what a stressful check-in looks like, why the housekeeping report is always late, and how a GM talks.
That's knowledge we can't teach — everything else, we can.WHAT WE'RE LOOKING FORDirect hospitality experience — even just 1 year at reception, front office, or guest relations.
This is the part that matters most to us.Fluent Italian and English.
Spanish is a strong plus.Comfortable teaching and explainingOrganized and reliable — you'll be the single point of contact for dozens of propertiesCurious about tech, or at least unafraid of it.
You don't need a technical background; you need to want to understand how things work.Proactive: we'll tell you the goal, not every single stepNo previous SaaS or Customer Success experience required.
We'll teach you that.WHAT YOU'LL DOOwn the onboarding of new properties end to end: setup, configuration, staff training, first weeks of usageRun training sessions on site and remotely, in Italian, English, and SpanishMonitor adoption across your accounts and step in before a customer goes quietBe the go-to contact for your properties — the person they actually want to callCollect and structure customer feedback, and bring it to the product teamSpot upsell and expansion opportunities within existing accountsHelp us build the onboarding playbook: you'll shape how we do this, not just execute itWHAT YOU'LL LEARNHow a B2B SaaS company works from the inside — product, sales, successCustomer success methodology: onboarding, adoption metrics, retention, expansionHow to read data and turn it into a conversation with a clientAccount management and commercial skills that transfer anywhereHow a product gets built, and how customer feedback actually changes itWHY YOU'LL LOVE WORKING AT CORAA real career change.
You know hospitality operations from the inside.
Here you turn that into a tech career — without giving up the part you're good at.Real ownership from day one: your accounts, your relationships, your numbersA young, smart, and supportive team, with direct access to the founder (ex GM @ Accor)Flexible working setupPermanent contract at the end of the apprenticeship, and a real career track: Specialist ? Customer Success Manager ? Senior CSM / Account Management.
We promote from within.RAL €*****K, based on experienceREADY TO START?
If you've worked in a hotel and you've always thought "there has to be a better way to run this" — that's exactly what we're building.
xysqume Come build it with us.Apply now and let's make hospitality smarter, together.
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