Manager, Customer Success
Pubblicato il 19-09-2026 - Docebo in Milano
Overview
As Manager of Customer Success for SEEMEA and DACH, you will steer a high-performing team across diverse markets to turn customer challenges into educational wins. You’ll align regional CS strategy with Docebo’s global vision, nurture key client relationships, and drive measurable retention and growth. You’ll shape scalable processes, advocate for customer success, and leverage data to uncover automation opportunities. This role combines leadership, regional collaboration, and a focus on business outcomes to unlock customer potential with AI-powered learning. You’ll work in a fast-paced, values-driven environment that supports growth and cross-functional teamwork.
Retribuzione / Benefits
- Employee Share Purchase Plan (ESPP) at 15% discount
- health benefits
- paid vacation days
- Docebo Days
- floating holidays
- birthday off
Responsabilità
- Execute a high-impact Customer Success strategy aligned with regional objectives
- Mentor and manage a team of Success professionals to deliver excellent customer experiences
- Define and monitor KPIs to ensure retention and growth targets are met
- Foster a customer-centric culture across regions and internal departments
- Build deep relationships with key customers as a strategic advisor
- Develop and implement standardized processes to drive efficiency and scalability
- Utilize customer success platforms to monitor account health and identify automation opportunities
Requisiti fondamentali
- 3–5 years of leadership experience managing customer-facing teams in a B2B SaaS environment
- Fluency in Italian and English
- Track record of helping customers achieve outcomes leading to upsell/cross-sell opportunities
- Self-driven, collaborative leader able to work virtually and handle high-pressure situations
- High emotional intelligence with balanced customer empathy and commercial awareness
- Bachelor’s degree (or equivalent) and interest in HR/LMS technologies
- Willingness to travel up to 25% across the region
- leadership
- communication
- emotional intelligence
- HR and LMS technologies
- customer success automation tools
- advanced CRM methodologies