20 set - Macerata
Chep
Overview In this role you will drive asset recovery and customer success within CHEP’s retail-focused account portfolio. You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control. You’ll collaborate cross-functionally to grow CHEP’s customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains. This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership.
Retribuzione / Benefits
Employee Assistance Programme (EAP) Option to participate in company share scheme Life Insurance Personal Accident Insurance Remote work (Fully Remote) Annual premio (10%)
Responsabilità
Establish and maintain relationships with pallet receiving locations to align on asset productivity objectives Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric Provide retailer staff training and ensure effective equipment control practices Onboard and implement new customers, defining asset recovery agreements for smooth transitions Manage audit programs within accounts to ensure asset management standards and identify improvements Collaborate with internal teams and external partners to support growth and expand CHEP’s customer base Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery
Requisiti fondamentali
Experience in a retail or logistics environment Customer-facing roles with B2B exposure Background in service delivery to Retail, Wholesale, or Logistics sectors Proficiency in MS Office and CRM (Salesforce) Driver license English professional proficiency Experience with onboarding or customer onboarding processes Remote/region-specific work coverage (Italy Area 2) Active Listening Adaptability Communication Empathy MS Office CRM (Salesforce)
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