20 set - Varese
Kering
Overview As Department Manager at Saint Laurent, you lead a department to achieve sales and qualitative targets while representing the brand. You recruit, develop and retain customers, and drive brand engagement in-store. You coach and motivate the team, ensure adherence to policies, and maintain a premium store environment aligned with the brand image. This role places you at the heart of luxury retail, shaping customer experiences and departmental performance.
Responsabilità
Promote brand engagement to customers and achieve department goals Represent the company and operate according to store policies Lead, motivate, and coach department staff; ensure development and target achievement Recruit, develop, and retain customers; manage top clients and VIP relationships Implement action plans with HQ and Store Director and monitor progress Provide high-quality feedback and reporting to senior store leadership Create a positive,
motivating work environment and maintain brand culture Ensure store atmosphere supports brand image and luxurious experience Manage processes to ensure legal, safety, internal, sustainability, HR and stock compliance Identify and improve processes for efficiency and effectiveness
Requisiti fondamentali
Significant experience in luxury goods or retail sales Managerial experience with ability to coach and give constructive feedback Strong customer portfolio management and loyalty focus Excellent interpersonal and service orientation Organizational, prioritization and planning skills Adaptability, curiosity, listening skills High availability and responsiveness Product and fashion sensitivity customer-centric mindset leadership and coaching communication and collaboration adaptability initiative and proactivity curiosity
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