Customer Service Project Manager
Pubblicato il 20-09-2026 - Valmet in Lucca
About Valmet:
Valmet is a global leader providing cutting-edge solutions for the pulp, paper, and energy industries. With a strong commitment to innovation and sustainability, we are continuously growing and looking for talented individuals to join our dynamic team. Reporting to the CS Project and Planning Manager the Customer Service Project Manager will be part of the project management customer service team and will manage machinery’s upgrade of our customers and coordinate service and technical support. Key Responsibilities:
- Define installation schedules at customer sites- Ensure that all projects are delivered on time, within budget, and meet quality standards.- Coordinate internal and external technicians during activities at customer sites.- Interface with customers to share the progress of projects with them.- Manage internal activities related to the design and implementation of machinery upgrade.- Monitor cost trends of all activities- Manage service activities (technician request, order request from customer)- Create machinery security documentation- Maintain update reports of visits and technical support at customers sites- Prepare installation quotes for machinery upgrades interfacing with sales and technical department To succeed in this role you should have:
- Techanical diploma or degree in Engineering- 3-5 years of proven experience within machinery manufacturing fast-paced enviroment- Fluent spoken and written both English and Italian, plus another language- Proficiency in Microsoft Office; knowledge of SAP is desired- Available to travel all the time requested- Excellent communication and strong interpersonal skills- Problem solving skills- Goal-oriented and customer focus- Able to work under pressure- Team working What we offer:
- Be a part of dynamic and international team- Enjoy career growth and development opportunities in a global company.- Be part of an organization committed to innovation and excellence- Onboarding plan- Internal canteen free of charge- Long life learning
- When everything works together_
- Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how - and above all, teamwork._
- Join the team! _