20 set - Italia
Informatica / Software
Overview An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence The Regional Technical Director (RTD) position is accountable for all Operational responsibilities in the Italian region including all Delivery and Service Support elements.
Responsibilities The RTD position is accountable for all Operational responsibilities in the region including all Delivery and Service Support elements, which aim to meet our customers' requirements in accordance with defined Service Level Agreements, their expected customer satisfaction (their "Peace of Mind") and supporting the overall business requirements. The position will act as the Operations Manager for the local country, ensuring that all operational responsibilities are covered in the local office.
This will also act as a key stakeholder to ensure the operational services are running as expected in country and liaising on a regular basis with the centralized NOC management team to ensure that local customer satisfaction is at the expected levels. This will also be the case for any Service Delivery projects being delivered in-country. The position will work closely with both the Business and Network Operations Departments to ensure that Customer Satisfaction is performing at optimal levels. The role will also be engaged in functions such as customer satisfaction and ensuring the customers' services are running at optimal levels. Service Assurance, Delivery of new services, Incident Management and Continual Service Improvement are all key elements of the role. The position acts as local Operations leader in the Italian office and will have responsibility for different Operations functions as outlined. This role is also partially responsible for the technical delivery of services into the network to meet the needs of customer sales and internal network maintenance activity.
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