20 set - Milano
Hesperia group
ppSelect how often (in days) to receive an alert: /p pDate: Sep 1, 2026 /p pLocation: Milan, IT Italy /p pDepartment: Management /p pJoin our team at bNH Hotels Resorts /b, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.br/You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly. /p h3What will be your mission? /h3 pAs a General Manager, you will lead all aspects of the hotel, ensuring operational excellence, profitability, guest and team member experience, and brand compliance. /p h3What will you do? /h3 ul liAct as the visible leader of the hotel, fostering a team and guest-centric culture of excellence and accountability throughout the hotel. /li liDirectly responsible for the full management and performance of the hotel, ensuring operational efficiency, quality, and alignment with corporate objectives. /li liOversee and support the full operation and profitability of the hotel. /li liAchieve the expected results in terms of the KPIs included in the Hotel Balanced Scorecard. /li liAnticipate business risks and opportunities, activating timely strategic and operational responses. /li liIdentify and proactively raise opportunities for growth. /li liManage and coordinate the implementation of the corporate policies and projects together with the correspondent central teams (CRM Loyalty, Brand Strategy, PR Communication, Quality, Sustainable Business, etc.). /li liAct as the primary relationship owner and first point of contact for the hotel owner, building long-term trust, aligning expectations, proactively managing communication, and addressing issues to protect performance and partnership value. Coordinating the strategies and actions, when needed, with the different central services areas that could be involved. /li liIf required, representative when it comes to participation in local networking, associations, internal/ external meetings and industry forums. /li liEnsure compliance with legal, health safety and regulatory requirements and standards (e.g. licenses, fire safety, legionella). /li /ul h3Revenues /h3 ul liActively drives revenue growth for the hotel, working in close partnership with Sales and Revenue teams to generate demand, optimize commercial strategies and maximize market opportunities so that the Hotel achieves Budget Sales target Market penetration KPI´s /li liDemonstrate deep and continuous awareness of the competitive set, with strong understanding of competitors’ positioning, products, services and strategies. /li liReview and challenge sales and pricing strategies to ensure alignment to ensure strong market positioning and alignment with Area/Market business priorities. /li liBe accountable for the performance of the hotel’s commercial visibility, including the website, OTAs, digital presence and local marketing initiatives. /li liIdentify and secure local partners, alliances and initiatives that directly contribute to revenue generation and brand exposure. /li /ul h3Quality /h3 ul liOwn the end‑to‑end guest experience of the hotel, acting as the ultimate accountable leader for service excellence, brand delivery and guest satisfaction. /li liTranslate brand standards,
guest feedback and quality KPIs into concrete actions that continuously enhance experiences, reputation, loyalty and repeat business. /li liReach on an annual basis the Hotel targets on Quality GHA members /li /ul h3People /h3 ul liBuild, lead and develop a strong and diverse leadership team, ensuring leaders at all levels are equipped, accountable and role‑model the desired culture, behaviors and performance standards. /li liOwn the full team member lifecycle within the hotel, ensuring attraction, selection, onboarding, development and retention of talent, while actively contributing to internal succession and talent pipelines. /li liDrive high levels of performance, engagement and accountability across the hotel, proactively addressing absenteeism and turnover through targeted action plans. /li /ul h3Finance /h3 ul liReview the PL of their hotel and support in establishing corrective measures to achieve the Hotel Ebitda Targets. /li liReview forecasts and financial projections in line with corporate timelines. /li liResponsible of the approved capex execution as well as to submit the future capex needs for the Hotel to be approved. /li /ul h3Decision Scope: /h3 ul liOwn their hotel end-to-end performance, for operational and financial results within the budgetary framework defined by the company. /li libDecision Rights Escalation Framework*: /b /li libRevenues: /badjust operational and commercial levers to reach the hotel targets; elevate if necessary. /li libPeople: /bLabor Management of their own hotel within defined decision rights and escalates high-impact cases. /li libFinance: /b /li liPropose and implement improvements that lead to improve the hotel operation, ensuring efficient resource allocation and supporting the financial and quality objectives of the hotel. /li liPL / EBITDA deviation: Proposes to the Market Director/SVP Operations corrective measures, executes them, and oversees their financial impact. /li liCapex: Oversee execution to ensure approved annual investments are delivered within approved timelines and scope, escalating any risk of delay to the Market Director/SVP Operations in Europe and General Director of Operations in Americas. /li /ul p*Please, access the updated approval limits available within the Digital Knowledge Workplace. /p h3Core Functions: /h3 ul libRevenues: /bWork with the revenue manager and sales team to implement commercial strategies, ensuring effective oversight of the hotel’s marketing, digital presence and social media performance. /li libQuality: /bEnsure brand quality standards and SOPs. Optimize lean workflows. Create guest experiences promoting guest satisfaction, aligned with brand and loyalty compliance. /li libPeople: /bLead the whole team member life cycle within the hotel, attracting and developing them, ensuring strong performance and engagement, and building talent pipelines. /li libFinance: /bFinancial Performance, PL Business Results: Own PL delivery and activate corrective playbooks. Propose Capex opportunities and oversee execution under investment governance. /li /ul h3Reporting Structure: /h3 ul liReports to the Market Director or SVP Operations in Europe, and to the General Managing Directors in Americas. /li liLeads the hotel team.
/li /ul h3What are we looking for? /h3 ul liAt least 2 years of experience in a senior hotel leadership role (e.g.General Manager, HotelManager, Deputy Hotel Directoror similar), managing complex operations and diverse teams /li liStrong financial and commercial acumen, with solid PL management and revenue-driving experience /li liStrategic mindset with the ability to make high-impact decisions and drive business performance /li liStrong leadership capabilities, witha track recordof building,engagingand developing high-performing teams /li liExcellent stakeholder management skills, including ownership and corporate relations /li liSolid understanding of hotel operations, guestexperienceand brand standards /li liInternational experience is highly valued /li liFluent in English and local language;additionallanguages are a strong asset /li liDegree in Hospitality Management, BusinessAdministrationor related field /li /ul h3Compensation /h3 pGross annual salary starting from 65K. /p pCompensation will be commensurate with the candidate's experience, skills and level of seniority. /p h3Why choose us? /h3 pAt Minor Hotels Europe Americas, we are committed to supporting internal development and mobility, enabling our team members to grow professionally within the group, either within the same country or internationally. /p pWe provide a people-centred environment where learning, wellbeing and mobility are real and supported opportunities, aligned with both individual career paths and business needs. /p h3What you can expect /h3 h3Competitive conditions /h3 ul liSalary aligned with your experience, responsibilities and local market conditions. /li liBonus or incentive schemes, depending on the level of the position. /li liAdditional local benefits such as meal vouchers, staff canteen /li /ul pCareer development opportunities with national and international challenges across hotels and brands. /p pA wide range of training and development programmes through Minor Hotels University, supporting internal growth and professional mobility. /p pTeam member recognition programmes, including Memorable Dates. /p pThe opportunity to contribute to sustainability and volunteering initiatives, making a positive impact beyond our hotels. /p pTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. /p pSenior leadership rolesbenefitfrom a more comprehensive mobility framework, supporting both business priorities and long-term careers within the group.For national or international appointments, support may include: /p ul liRelocation and housing support during the transition phase. /li liMoving and travel assistance, according to the type of assignment. /li liTailored international allowance packages for long-term assignments. /li liSupport for family needs, where applicable and covered by policy. /li liStructured return, localization or onward-mobility planning, ensuring career continuity. /li /ul pMobility at this level is designed as a strategic step within a broader leadership journey at Minor Hotels. /p pIf you are looking for your next professional challenge and are open to mobility, this opportunity allows you to continue growing within Minor Hotels, supported by clear conditions, structuredprocessesand a long-term career perspective. /p pMinor Hotels Europe Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone. /p pStay tuned for Europe Americas latest updates on social channels. /p /p #J-18808-Ljbffr
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