20 set - Sicilia
North Sails Apparel
Location: Milan, Italy (On-site, with travel to retail stores)
Employment Type: Full-time, Permanent
Reports to: Group CIO, North Technology Group
Collaborates with: NTG IT Shared Services (Sri Lanka), NSA Commercial, Retail, Merchandising, Finance, and Logistics teams
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About the Role
North Sails Apparel (NSA) operates its core business out of Milan - spanning design, merchandising, wholesale, e-commerce, and a growing retail presence across Europe.
As the Systems & Support Manager , you will own local IT operations day-to-day on-site. While Group IT Shared Services handles underlying platforms, architecture, engineering, and bulk ticket volumes (via our Sri Lanka service desk),
you are responsible for local execution across users, devices, retail stores, and core business applications.
This role is ideal for a 2nd Line Support Specialist or Technical Lead ready to step up, take ownership of a complete business unit's IT footprint, and manage local budgets and vendor relationships all while remaining hands-on. You will gain deep, practical exposure to modern apparel systems, including Centric PLM, Dynamics 365, Shopify, EDI, and store POS estates.
Key Responsibilities
Milan Office Operations
- User Onboarding & Offboarding: Review requests, prepare devices, arrange access to PLM/Finance platforms, and execute timely offboarding for leavers (
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