Ai Service Delivery & Agentic Manager
Pubblicato il 20-09-2026 - Crif in Bologna
ppRole Overview /p h3AI Service Delivery Agentic Manager /h3 pwill act as the central governance and coordination point for AI use cases developed across SBC1, SBC2, and GT teams. The role is responsible for overseeing the end-to-end delivery of the AI portfolio, maintaining the roadmap, managing dependencies, and ensuring that every use case is delivered as a secure, compliant, and operationally ready service. /p h3Key Responsibilities /h3 ul liOwn and maintain the AI use case roadmap, tracking progress, priorities, dependencies, and risks. /li liEnsure end-to-end visibility and governance of all AI initiatives under development. /li liAssess technical, operational, and security implications of each use case, including integrations, deployment models, monitoring, performance, and availability requirements. /li liCoordinate with GT and enabling teams to ensure successful implementation and production readiness. /li liEnsure compliance with enterprise operating models, legal, security, and regulatory requirements. /li liVerify adherence to company standards and policies, including API exposure, penetration testing, monitoring, and operational support processes. /li liDrive service readiness and ensure AI solutions are delivered according to ITSM best practices. /li /ul h3Requirements /h3 ul liStrong experience in IT Service Management, service delivery, or technology governance. /li liKnowledge of AI/GenAI solutions and enterprise platforms. /li liSolid understanding of security, compliance, deployment,
and operational support processes. /li liExcellent stakeholder management and cross-functional cooperation. /li /ul pWe offer a safe and inclusive environment where colleagues are encouraged to think outside the box. /p pCRIF is committed to creating a diverse, inclusive work environment and promoting equal opportunities throughout the employee life cycle. We aim to attract and retain the best people and embracing gender, age, culture, religion and disability diversity /p h3What we offer: /h3 ul liType of contract: permanent /li liThe Annual Salary for this position starts from €50,000 gross per year. /li liThe level of classification will be determined during the selection process based on the candidate’s profile and in accordance with the National Collective Labour Agreement (CCNL) for the Tertiary, Distribution and Services sector. /li liThe final compensation package, including any variable components (such as MBO) or additional benefits. /li /ul pPursuant to Regulation (EU) 2016/679 (“GDPR”), candidates are hereby informed that their personal data will be processed exclusively for purposes related to the management of their application and the selection process. For further information on the processing of personal data and on the exercise of their privacy rights, candidates are invited to consult the full privacy notice available at the following Link , in the “Terms of Use” section. /p /p #J-18808-Ljbffr